Terms of Service – GardenPetHome

Effective Date: September 7, 2026

Welcome to gardenpethome.com (the “Site”). This website is owned, managed, and operated by GardenPetHome d.o.o., a legal corporate entity registered and established under the laws of the Republic of Croatia, European Union, with its official corporate registered address located at Ulica Vjenceslava Richtera 6, 10000 Zagreb, Croatia.

Throughout this Site, the terms “we,” “us,” “our,” and “Company” refer directly and explicitly to GardenPetHome d.o.o. The terms “you,” “your,” “user,” and “customer” refer to any individual, visitor, browser, or legal entity accessing this Site, utilizing its digital services, registering an account, interacting with our customer support teams, or purchasing our premium gardening tools, plant labels, spray bottles, and associated grow essentials.

1. Acceptance of Terms & Digital Agreement

By visiting our Site, browsing our digital catalogs, engaging with our web infrastructure, or executing a commercial transaction to purchase products from our e-commerce platform, you participate in our “Service” and explicitly consent to be legally bound by the comprehensive provisions, guidelines, covenants, and rules articulated in these Terms of Service, including all additional guidelines, hyperlinks, privacy policies, return mandates, and structural shipping policies referenced herein or accessible via hyper-link on our platform.

Users must read these terms before using the site; non-acceptance revokes access. The complete legal provisions covering eligibility, accuracy of information, account security, e-commerce rules, pricing, shipping, returns, intellectual property, and limitations of liability are detailed in the full terms accessible via GardenPetHome d.o.o.

For any questions, formal notices, or support inquiries regarding these terms, customers can contact GardenPetHome d.o.o. at their registered office located at Ulica Vjenceslava Richtera 6, 10000 Zagreb, Croatia, via email at stkflw@gardenpethome.com, or through their corporate hotline at +385 (1) 663 6711.

2. Eligibility & General Site Conditions

By affirming your consent to these Terms of Service, you formally represent and warrant that you are at least the age of majority in your specific country, state, or province of residence, or that you are the age of majority in your jurisdiction and have provided us with explicit, verifiable consent to allow any of your minor dependents to utilize this website.

You are strictly prohibited from utilizing our tools, equipment, or digital resources for any illegal, illicit, or unauthorized purpose. Furthermore, in the utilization of the Service, you may not violate any applicable legal statutes or regulatory mandates within your local, national, or international jurisdiction (including, but not limited to, copyright, trademark, and data protection laws).

You must not transmit, upload, or inject any digital worms, computer viruses, Trojan horses, spyware, ransomware, or any destructive software code designed to disrupt, degrade, or compromise the operational integrity of our web servers or user databases. A breach or violation of any condition outlined in these Terms will result in the immediate, unconditional termination of your access to our Services and may subject you to civil or criminal liability.

We reserve the absolute right to refuse service, access, or product sales to any individual or entity for any reason whatsoever at any time, without limitation or justification. You acknowledge and understand that your data (excluding sensitive financial payment card information) may be transferred unencrypted and involve transmissions across diverse global networks, and changes to conform and adapt to technological requirements of connecting networks or electronic devices. Credit card data and alternative payment processing streams are strictly encrypted during transmission over secure network pipelines.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or monetize any portion of the Service, use of the Service, access to the Service, or any contact information displayed on the website through which the service is provided, without obtaining prior express written authorization from the executive management of GardenPetHome d.o.o.

3. Accuracy, Completeness, and Timeliness of Information

While we make reasonable, continuous efforts to verify our platform’s data, we are not responsible if information made available on this Site is inaccurate, incomplete, or out of date. The digital material presented on this Site is provided for general informational purposes only. It should not be relied upon or utilized as the sole basis for making critical decisions without consulting primary, more accurate, complete, or timely sources of information. Any reliance on the material displayed on this website is executed entirely at your own personal risk.

This Site may contain specific historical records, older product lines, or archived data. Historical information is fundamentally non-current and is provided strictly for your contextual reference. We reserve the absolute right to modify, adjust, and reconfigure the contents of this website at any given time; however, we maintain no legal obligation to update any informational content on our Site. You agree that it is your personal responsibility to monitor modifications, updates, and structural adjustments made to our platform.

4. Account Registration, Protection, and Security

To access particular premium features of our online platform or to expedite the checkout process, you may be required to register a unique customer account profile. You agree to provide fully accurate, current, and complete information during the account creation process and to continuously update your account credentials to maintain its accuracy.

You are solely responsible for safeguarding the confidentiality of your account login username, password, and secondary security verifications. You assume full legal liability and accountability for any actions, purchases, changes, or security breaches that occur under your specific account username and credentials.

If you detect or reasonably suspect any unauthorized access, malicious exploitation, or security compromise involving your account, you must immediately report the incident to our IT security team by emailing stkflw@gardenpethome.com. GardenPetHome d.o.o. will not be held liable for any financial losses, property damages, or data compromises arising from your failure to protect your login credentials.

5. E-Commerce Product Listings, Descriptions, and Visual Displays

We make every analytical effort to display as accurately as possible the true colors, physical dimensions, and structural finishes of our gardening equipment, including our LED Plant Tags, Chalkboard Labels, and Ergonomic Soft-Grip Hand Trowels. However, because the visual output depends heavily on your specific computer monitor settings, mobile screen calibrations, or hardware display properties, we cannot guarantee that your monitor’s rendering of any color or structural texture will be fully precise.

All descriptions of products or product pricing are subject to unilateral adjustment at any time without notice, at our sole discretion. We reserve the right to limit the sales of our products or Services to any specific person, geographic region, or legal jurisdiction. We may exercise this right on a case-by-case basis. We reserve the absolute right to limit the structural quantities of any products or services that we offer for sale.

Any offer for any product or service made on this Site is completely void where prohibited by law. We do not warrant that the quality of any tools, materials, purchase options, or digital content acquired by you will meet your subjective personal expectations, or that any operational errors in the Service will be immediately corrected.

6. Pricing Framework, Modifications, and Billing Integrity

All retail prices displayed on gardenpethome.com are denominated in Euros (€). Unless explicitly stated otherwise, listed prices do not incorporate localized value-added taxes (VAT), import custom duties, cross-border tariffs, or physical delivery postage chargers, all of which will be calculated and dynamically appended during the structural checkout execution sequence.

We reserve the unconditional right to modify, alter, adjust, or discontinue prices for any of our items or services without providing prior formal warning or retrospective commercial justifications. We shall not be legally liable to you or to any third-party entity for any subsequent price revisions, systematic suspensions, or permanent discontinuations of any items or service features.

You agree to provide current, complete, and accurate purchase and account information for all transactions executed at our online store. You agree to promptly update your account profile and alternative details, including your corporate email address, shipping coordinates, physical billing records, credit card numbers, and card expiration dates, so that we can successfully complete your transactions and contact you as required to maintain order pipelines.

7. Order Acceptance, Modifications, and Commercial Restrictions

The electronic reception of an order confirmation layout does not signify our formal acceptance of your order, nor does it constitute an official confirmation of our offer to sell a product. GardenPetHome d.o.o. reserves the absolute right, at any point after receiving your transaction submission, to accept, decline, or significantly limit your order volume for any valid operational reason.

We may, in our sole discretion, limit or cancel quantities purchased per individual customer, per household, or per distinct order submission. These operational restrictions may include orders placed by or under the same customer account profile, the same financial credit card, or orders that utilize identical billing and physical shipping addresses.

In the event that we execute a material modification to or cancel an order, we will attempt to notify you by contacting the email address, billing records, or telephone number provided at the time the order was finalized. We reserve the strict right to limit, block, or completely prohibit orders that, in our sole business judgment, appear to be submitted by unauthorized wholesale dealers, industrial distributors, parallel market brokers, or commercial resellers.

8. Shipping, Delivery, and Risk Allocation

All products purchased through our online platform are packed and dispatched directly from our regional fulfillment warehouse located in Zagreb, Croatia. Detailed provisions, delivery times, national processing rules, international shipping tiers, and custom duty allocations are governed entirely by our comprehensive Shipping Policy, which is incorporated into these Terms by reference.

The structural risk of physical loss, material degradation, and title for all products purchased by you passes directly to you the moment our warehouse staff hands over the package to the selected commercial transit carrier (e.g., DHL, DPD, Eurodis, or national postal systems).

We cannot be held responsible for international delivery delays triggered by customs clearance checks, extreme weather situations, localized labor strikes, global supply chain bottlenecks, or inaccurate delivery addresses supplied by the buyer.

9. Return Framework, Cancellation Policies, and Financial Refunds

All returns, exchanges, and financial credit adjustments are governed by our complete Refund and Returns Policy, which is incorporated into these Terms by reference.

As stated in that document, GardenPetHome d.o.o. enforces a strict policy against “refund-only” requests. We will never issue a monetary refund, processing credit, or alternative item replacement if the customer refuses to physically return the original item to our corporate facility in Croatia. To be eligible for a return, your item must be completely unused, clean, showing no operational damage, and packed inside its original retail box with all accessories included.

10. Proprietary Rights and Intellectual Property Protection

This Site and all its contents—including, but not limited to, website layouts, HTML source code, text descriptions, product titles, custom graphics, user interface designs, photographic imagery, logo assets, digital illustrations, video loops, and corporate slogans—are the exclusive intellectual property of GardenPetHome d.o.o. and are protected under international copyright, trademark, database protection, and intellectual property laws.

You are granted a highly limited, non-transferable, revocable personal license to view and download parts of this website for private, non-commercial shopping purposes only. Any unauthorized extraction, systematic scraping, data mining, public reproduction, commercial redistribution, modification, or publication of our digital assets without our prior express written consent is strictly prohibited and will lead to immediate legal action under Croatian jurisdiction.

11. User-Generated Submissions, Reviews, Feedback, and Testimonials

If, at our request, you send specific creative submissions (for example, product review entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to us.

We are and shall be under no obligation:

To maintain any Comments in confidence;
To pay financial compensation or royalties for any Comments; or
To respond to any user Comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right.

You further agree that your Comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third party.

12. Third-Party Hyperlinks, Integrations, and Distributed Features

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this Site may direct you to external third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed exclusively to the third party.

13. Prohibited Conduct and System Exploitation Vectors

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Site or its content:

For any unlawful purpose;
To solicit others to perform or participate in any unlawful acts;
To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
To submit false or misleading information;
To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
To collect or track the personal information of others;
To spam, phish, pharm, pretext, spider, crawl, or scrape;
For any obscene or immoral purpose; or
To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

14. Disclaimer of Warranties; Limitation of Business Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall GardenPetHome d.o.o., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise—arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

15. Indemnification Obligations

You agree to indemnify, defend, and hold harmless GardenPetHome d.o.o. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

16. Contractual Severability and Continuous Enforcement

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

17. Termination of Services and Account Dissolution

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

18. Governing Law, Jurisdictional Framework, and Dispute Resolution

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in strict accordance with the internal legal statutes of the Republic of Croatia, without regard to its conflicts of law principles.

Any dispute, controversy, or claim arising out of or relating to your use of this Site, contractual agreements, account creations, or product acquisitions through gardenpethome.com shall be submitted exclusively to the competent judicial courts located in Zagreb, Croatia. You explicitly waive any objections to venue or personal jurisdiction within these designated courts.

19. Entire Agreement and Non-Waiver

Our failure to enforce any right or provision does not constitute a waiver. These Terms and posted operating rules constitute the entire agreement between you and us, superseding prior agreements.

20. Modifications to the Terms of Service

We reserve the right to update or replace any part of these Terms by posting changes to our website. Continued use of the site constitutes acceptance of those changes.