Effective Date: September 7, 2026

Thank you for choosing GardenPetHome (accessible via gardenpethome.com). We specialize in delivering durable, user-friendly, and high-quality gardening tools designed to make every planting and tending task simple and enjoyable.

This Shipping Policy is established by GardenPetHome d.o.o. (“we,” “us,” or “our”) to provide a transparent overview of our fulfillment mechanisms, delivery timelines, shipping rates, and international shipping protocols. By finalizing a transaction and placing an order on our e-commerce platform, you explicitly agree to the logistics practices and conditions detailed below.

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1. Fulfillment Warehouse & Central Operations

All orders placed on our website are managed, packaged, and dispatched directly from our primary physical fulfillment hub situated in Europe. Our central operating facilities are located at the following address:

• Corporate Entity: GardenPetHome d.o.o.
• Physical Logistics Hub: Ulica Vjenceslava Richtera 6, 10000 Zagreb, Croatia
• Operational Email: stkflw@gardenpethome.com
• Contact Hotline: +385 (1) 663 6711

2. Order Processing & Preparation Timelines

All orders undergo strict quality control at our Zagreb warehouse before dispatch.

• Standard Processing: Orders are processed and packed within 1 to 3 business days (Monday through Friday, excluding Croatian holidays).
• Peak Seasons: During high-demand periods, processing may take an additional 2 business days.

3. Domestic & Regional Shipping (Croatia and EU)

• Croatia: Deliveries take 1 to 3 business days via reliable partners like HP, DPD, DHL, and Eurodis. Flat-rate fees apply at checkout.
• Continental EU: Deliveries generally require 3 to 7 business days with integrated tracking from dispatch to delivery.

4. International Shipping (Outside the EU)

We ship globally to the UK, Switzerland, North America, Asia, and Australia.

• Delivery Duration: Typically 7 to 14 business days.
• Customs Clearance: Delivery windows are estimates and subject to local customs processing times and regulatory checks.

5. Customs Duties, Import Tariffs, and Local Taxes

• Buyer Responsibility: All international import duties, VAT, brokerage fees, and local taxes are the sole responsibility of the customer and are not included in the checkout total.
• Refused Deliveries: If a package is refused due to customs fees, return shipping costs and original fees will be deducted from any product refund.

6. Shipping Rates & Calculation

Shipping rates are calculated dynamically at checkout based on package weight, dimensions, and the destination postal zone.

7. Order Tracking

An automated confirmation email containing a unique tracking number is sent once your parcel is scanned by the carrier. Please allow up to 24 hours for tracking updates to appear in the carrier’s portal.

8. Delivery Conditions & Address Accuracy

Customers must ensure address accuracy at checkout, as we cannot modify shipping routes once dispatched. We do not ship to P.O. Boxes or military addresses due to carrier signature requirements. Unclaimed parcels returned to our facility will require secondary shipping fees to resend.

9. Damaged, Lost, or Stolen Consignments

Report visible transit damage or missing items to stkflw@gardenpethome.com within 48 hours with photographic evidence. We cannot issue refunds or replacements for packages carrying a verified “Delivered” tracking status by the carrier. Parcels stalled for over 15 consecutive business days will trigger an official carrier investigation.

10. Contact Information

For logistics inquiries, reach our support team at stkflw@gardenpethome.com or call +385 (1) 663 6711.